Refund policy

The Made from Earth Commitment

At Made from Earth, we believe your skincare ritual should be a source of pure joy and visible results. We are dedicated to the integrity of our organic formulations and your absolute satisfaction. If a selection is not perfectly suited to your skin, we invite you to take advantage of our complimentary consultation and seamless return process.

The 30-Day Discovery Period

To ensure our products have the opportunity to reveal their benefits, we welcome returns within 30 days of your order’s arrival. We want you to explore our collection with total confidence.

Personalized Support & Returns

1. Contact Our Returns Group: Please reach out to our dedicated support team at support@madefromearth.com with your order details. Our specialists are available to offer usage guidance or alternatives that may better suit your skin’s needs.

2. Preparation: Once your return is authorized, simply set your items in their original packaging.

3. Swift Resolution: Upon receipt, your refund will be fully processed to your original payment method within 5–7 business days.

Shipping & Care

• Arrival Quality: In the rare event that your order arrives in less-than-perfect condition, please notify us within 48 hours. We will prioritize a complimentary replacement to be dispatched to you immediately.

• Return Logistics: We do not apply restocking fees. Original shipping fees are non-refundable.

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@madefromearth.com. 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@madefromearth.com.
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@madefromearth.com.