Price Adjustment Policy
We will adjust the price of an item if the price decreases within 10 days of original purchase. Price adjustments are made in the original form of payment.
NOTE: Made from Earth products purchased at Sax Fifth Avenue (New York or Dubai), any airport locations, Queen Elizabeth Cruise, and Good Morning America Deals may only be returned at the original place of purchase, and may not be returned online. No exceptions.
Returns and exchanges may be accepted within 30 days of the date of purchase. We will exchange merchandise or issue a credit when factoring in discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied. Customers are limited to $250 in returns within a 90-day period (excluding defective merchandise).
Refunds are made back to the original method of payment. For multiple payment methods, refunds will be applied in their respective order, using the greatest value first. You may choose to receive a merchandise card, or a check will to be mailed within 30 days of return. Merchandise purchased via PayPal may be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service. Shipping and handling charges on your purchase, if any, are non-refundable. Merchandise purchased via PayPal may be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.
Please affix the Prepaid Return Label along with invoice to:
PO BOX 651
HUNTINGTON, NY 11743
Need A Different Product Instead?
We want to make sure you find the right products that work for you! We will ensure you are satisfied. If you have tried a product from our website that is just not working out, we can offer a one time free shipping exchange for another that may work better. Contact Customer Service to request the exchange as well as request advice on product selection if you are unsure which products would work best for you. Merchandise sent to us for exchange must not be more than 50% used. Your new merchandise will be shipped out as soon as the return is received.